Shipping

CUSTOM STOCKS

Current lead time for a Custom Stock is typically six weeks from when we receive your barrelled action or order to when the stock is shipped out. 

*** US Customers *** 

Gunstocks (yes, even wooden stocks) are classified as 'Implements of War' under ITAR regulations and are subject to import and export restrictions. With permits and the use of customs brokers we can import and export stocks but it is an expensive and lengthy process.  If you have any further questions or would like to inquire about undertaking the import process then feel free to contact us in this regard.   

CUSTOM GRIPS

Wood grips are made when you order one unless otherwise specified, and lead time is typically two weeks.

Wood grips are available for purchase and can be shipped internationally.

Shipped items will be insured for the full value of the product and sent Through Canada Post using whichever option you choose at checkout.

 

 


Returns

RETURNS

Because my products are made to order we cannot accept returns or offer refunds. 

However, as much as we strive for perfection at Rifles Refined, we are only human and not immune from making mistakes. If you believe your product has defective workmanship or needs to be repaired we will make it right. Please contact us as soon as you are aware of an issue and we will find a solution. 

***Please*** do not send your item back to us without having made prior arrangements to do so. We will not be able to assist you if you do this. 

REPAIRS OR DEFECTIVE WORKMANSHIP

If your item has defective workmanship, shipping and repair will be paid for at our expense. You will not have to pay for a mistake made on our behalf. (We fully stand behind our work and have never once had defective workmanship issues, but this policy exists just in case)   

If you have damaged your stock or grip and need to send it in for repairs you will be responsible for any shipping expenses and our shop rate of $60/hour plus any material costs will apply. 

Depending on where you live, the time it may take for your repaired or replaced product to reach you, may vary.